Returns & Refunds
If you are not completely satisfied with your purchase from us, you may return it or exchange it within 30 days of delivery.
We can only accept items that are in brand new unused condition, with all tags and original packaging. Shoes must be unworn, when trying on shoes please try them on inside your house and preferably on the carpet. Do not wear shoes after trying them on if you plan on returning them. All DVDs must be in original shrink wrap. Once clothing has been worn it cannot be retured. Final judgment of the item condition is at the sole discretion of Shred Shop. Any products returned to us that are found to be damaged, used, dirty, or in bad condition will be returned to the customer at the customer's expense.
In the event that you need to make a return after the 30 day period has expired, we may be willing to make an exception. We're reasonable people, and we want you to be happy. Any items sold online with free shipping will be returned minus shipping at the customer's expense.
We do not accept returns on skateboard decks that have had grip tape applied to them or on custom built complete skateboards that have been assembled.
United States Orders We strive to ship your order within 1 business day after receiving and verifying your order and payment information. Generally, this means your order is packed and shipped to you within 24 hours (excluding weekends) after we receive your order. Delays can occur if we need to investigate mistakes made during the Checkout Process or any other irregularity. To avoid delays, please be sure to carefully complete and confirm the accuracy of the information you enter during our on-line Checkout process before submitting your order. If you have any questions, feel free to call us at 847-679-3060
International Orders (CANADA Included) Due to the complications that arise with shipping, duties and taxes when shopping and returning products internationally all orders that are exported from the US will be FINAL SALES ONLY. NO RETURNS.
Return Instructions E-Mail us at firstname.lastname@example.org or call us at (847)679-3060 There are two pieces of information that must be included in the request: -Copy of your invoice -Your email address (the one used to register with us), daytime phone number.
Ship Returns to:
Shred Shop Online Returns
3801 West Oakton St.
Skokie, IL. 60076
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. Don't forget to write down your tracking number and keep your shipping receipt! That information might be helpful if there are problems with your shipment back to us.
Refunds If you are requesting a refund, you must include a copy of your original invoice. Please allow 2 weeks for the processing of refund. Shipping charges will not be refunded unless the return is due to an error made by Shred Shop, Inc.
Shipping Damage Any product received that has been damaged during shipping must be reported to us immediately. Call to notify us of the damage. We will contact the shipping carrier and have the shipment picked up. Please leave the package in the condition you received it in. You must retain the original box. All claims are processed through the carrier.