Updated Return Policy: We are not able to take returns on Face Masks and Balaclavas. All items in those categories are excluded from our regular return policies.

General Return Policy

Shred Shop will gladly accept returns within 30 days of original purchase date. Items must be in new condition, with original packaging and include all manuals and accessories provided with the product.

Returns/Exchanges can be made using the Returns/Exchange form that is located at the bottom of the original packslip that came with your order. If you are not able to locate that, a copy of your original order confirmation email with written notes is adequate.

Please ship all return/exchange items to:
Shred Shop,
550 Kasota Ave SE,
Minneapolis, MN, 55414
Note: This facility is not open to the public

  • Use the original shipping container and packing materials, if possible
  • You will be responsible for correctly packaging your return item so it is not damaged in shipping
  • You will be responsible for all shipping charges for returned or exchanged merchandise
  • Shred Shop will cover shipping back to you in the event of an exchange

General Refund/Return Information

  • Special Order items are not eligible for returns
  • Refunds for credit card purchases will be credited to the card used for the original purchase
  • Refunds for purchases made with an Shred Shop Gift Card or Shred Shop Store Credit will have a new store credit issued

For return or exchange questions, click for Live Chat, call 1-877-734-7380, or email us at