Refund policy
General Return Policy
Shred Shop will gladly accept returns within 30 days of original purchase date. Items must be in new condition, with original packaging and include all manuals and accessories provided with the product.
Returns/Exchanges can be made using the Returns/Exchange Portal.
When shipping a return package, please keep these tips and policies in mind:
- If Checkout+ is purchased at time of checkout return shipping will be covered. Otherwise, you are responsible for shipping charges for returned or exchanged merchandise.
- Use the original shipping container and packing materials, if possible.
- If returning shoes or boots, we do need the product box back. Please do not affix labels directly to the product box or use the product box as the shipping box.
- Package your return safely so that it is not damaged in shipping.
General Refund/Return Information
- Special Order items are not eligible for returns
- Refunds for credit card purchases will be credited to the card used for the original purchase
- Refunds for purchases made with an Shred Shop Gift Card or Shred Shop Store Credit will have a new store credit issued
For return or exchange questions, click for Live chat call 1-877-734-7380, or email us at help@shredshop.com
