Shred Shop offers free shipping on most orders over $99. Free shipping is applied to your order total after any promotions, credits, coupons, and other discounts are applied. Some exclusions to free shipping apply including oversized and overweight items (ex. select bikes, indoor cycles, and car racks) and orders to Alaska and Hawaii. Other exclusions may apply. If your order qualifies, at checkout free shipping will be pre-selected.
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At Shred Shop, we strive every day to make sure you are 100% satisfied with your order. That includes making sure your order arrives quickly in great condition. This page contains information on our shipping processes. If your order was damaged or lost in shipping, please scroll to the bottom of this page.
We try to ship all orders within 24 hours of the order being placed (Mon-Fri). For orders placed on weekends or public holidays, we aim to ship within 24 hours of the next business day. With that said, there are times when there are delays in shipping orders. The most common instances of this are:
Every shipment we send receives full tracking information so you can follow the shipment status of your order. The tracking number will be emailed to you once your order ships.
To ensure your order arrives safely to your door, we strongly recommend signing up for the FREE FedEx Delivery Manager®. This will allow you to:
Click here to sign up! https://www.fedex.com/en-us/delivery-manager.html
Being honest and upfront about shipping is important to us. Shred Shop offers free shipping on most orders over $99. There are some exclusions to free shipping including oversized and overweight items (ex. select bikes) and orders to Alaska and Hawaii. For items that do not qualify for free shipping, and for orders under $99, you can choose whichever FedEx service fits your needs. Before you finalize your order, you will have the ability to select the specific FedEx Shipping Service and the site will show you accurate shipping costs for each method.
Products that qualify for Free Shipping are marked with a 'Free Shipping' tag on both the search page as well as the product page. For items that qualify for Free Shipping, we will use the most cost effective shipping method for that specific item. That includes (but is not limited to):
While shipping carrier delays are not common, Shred Shop is not responsible for an order arriving later than the estimated shipping arrival date that is due to a carrier delay.
At Shred Shop, we do our best to package every order so it arrives to you in great condition, but occasionally items are damaged, lost during shipping, or mis-shipped. This section provides important information on what to do in the event of one of these:
While we will do everything we can do resolve any shipping issues that occur, there are some situations that are outside of our control and we cannot be held liable for. Including, but not limited to:
Please fill out the Shipping Damage form below with as much detail as possible.
We will respond to all Claims within 2 business days and will work with our carriers to resolve the issue as quickly as possible.