Shred Shop offers free shipping on orders over $50! After any promotions, credits, coupons, and other discounts are applied. Select over-sized bikes and orders to Alaska and Hawaii do not qualify for free shipping. Other exclusions may apply. Free shipping will be applied at check-out for orders that qualify!

Have questions? Chat with one of our Experts.

General Shipping Policies

At Shred Shop, we strive every day to make sure you are 100% satisfied with your order. That includes making sure your order arrives quickly in great condition. This page contains information on our shipping. If your order was damaged or lost in shipping, click here.
We try to ship all orders within 24 hours of the order being placed (Mon-Fri). For orders placed on weekends or public holidays, we aim to ship within 24 hours of the next business day. With that said, there are times when there are delays in shipping orders. The most common instances of this are:

  • Shipping Bikes that require extra time to prepare for shipping
  • Products not in stock: this includes any Product that is marked as 'Ship When In,' 'Back Ordered' or 'Special Order' are not in stock. We will contact you within a business day to let you know if/when we will be able to fulfill your order
  • Although we do stock as many products as possible in Web Inventory, there are certain items (especially items marked as Closeout) that are only stocked at our stores. These items are always available for order online and in most instances we will still ship within our specified time frame. If there will be an additional delay, we will notify you within a business day, and work with you to make sure we fulfill your order in a timely manner

In any instance when we cannot ship within our specified time frame we will notify you within a business day providing an estimated shipping date along with alternative options as they are available.

Tracking Your Order

Every shipment we send receives full tracking information so you can follow the shipment status of your order. The tracking number will be emailed to you once your order ships.

Shipping Methods

Being honest and upfront about shipping is important to us. Many products qualify for Free Shipping but some do not. For items that do not qualify for free shipping, you can choose whichever FedEx service fits your needs. Before you finalize your order, you will have the ability to select the specific UPS Shipping Service and the site will show you accurate shipping costs for each method.

Products that qualify for Free Shipping are marked with a ‘Free Shipping' tag on both the search page as well as the product page. For items that qualify for Free Shipping, we will use the most cost effective shipping method for that specific item. That includes (but is not limited to):

General Shipping Issues

While we will do everything we can do resolve any shipping issues that occur, there are some situations that are outside of our control and we cannot be held liable for. Including, but not limited to:

  • Any weather or 'Act of God' related shipping delays
  • Any costs involved in fixing lost/damaged/misshipped items other than to US shipping addresses. Most Importantly: We only ship to US addresses. If you then forward that item on to a different country, we are not able to assist with damages or issues until the item is back at the US addressed we shipped it to
  • Any costs outside of direct product or shipping issues

Shipping Damage

Please fill out the Shipping Damage form below with as much detail as possible.

  • You must notify us within 7 business days of delivery for us to be able to file a claim with our carriers
  • You must retain all packaging materials and as much as possible, keep the item in the condition it was delivered to you
  • Shred Shop is not able to provide compensation for your time, labor or any other cost that may have been incurred as a result of shipping damage

Lost Shipment

Please fill out the Lost Shipment form below with as much detail as possible.

We will respond to all Damaged/Lost Shipping Claims within 2 business days and will work with our carriers to resolve the issue as quickly as possible. Depending on the situation we can issue a full refund, repair or replace the item.

For shipping questions, call 1-877-734-7380, or email us at